IPTV Subscription offers a fair refund policy to ensure your satisfaction. We want you to be completely happy with your IPTV streaming experience.
Every plan carries a 7-day money-back window running from the moment your subscription is activated. Inside that week, tell us it is not working out and we return what you paid in full.
You qualify if you ask within seven days of activation and have not breached the terms — for example by resharing credentials. We would rather you used the free trial first, but the window exists regardless of whether you did.
Requests made after the seventh day, accounts closed for breaching the terms, and free trials, which cost nothing to begin with. Renewals are treated as new terms and get their own seven days.
Email help@iptvsubscription.tv from the address on the order, say what went wrong, and ask for a refund. There is no form to fill in and we will not put you through a retention script.
We approve or query a request within one working day. Once approved, the money is returned by the same route it arrived, which typically takes 5 to 10 working days depending on your bank or card issuer.
For longer plans, a request made outside the seven days may be met with a pro-rata credit at our discretion. That is a goodwill decision rather than an entitlement, and we will tell you plainly which one you are getting.
If something is broken, give us a chance to fix it before you ask for the money back — most faults are a player setting or a single misbehaving feed and are sorted the same day. If we cannot fix it, the refund stands regardless of the seven days.
Refund questions go to help@iptvsubscription.tv and are answered by a person, at any hour.
