Frequently Asked Questions

It is television delivered over your ordinary internet connection rather than through a cable or a satellite dish. You pay for access, we email you a server address, a username and a password, and you enter those once into a player app on a device you already own. Ours opens 21,000+ live channels and 60,000+ films and series from 120+ countries, in up to 4K where the broadcaster provides it.

The channels are streamed from our servers to your device on demand, the same way a video call or a Netflix stream reaches you. Nothing is installed in your home and no engineer visits. The one requirement is a reasonably steady connection — the picture quality adapts, but a very unstable line will still stutter.

Roughly 10 Mbps for standard definition, 15 to 20 Mbps for HD, and 25 Mbps or more for 4K. Those numbers are per stream, so a house watching three different things at once needs about three times the headroom. A wired connection beats Wi-Fi noticeably on older routers.

The technology itself is entirely legal and is what most broadcasters now use to deliver their own apps. What matters is the licensing behind the content you watch, and rules differ by country. We ask that you use the service in line with the law where you live.

Amazon Firestick and Fire TV, Android phones, tablets and TV boxes, iPhone and iPad, Samsung Tizen and LG webOS Smart TVs, Windows, macOS, and MAG or Formuler set-top boxes. If a device can run an IPTV player, it will work.

TiviMate is the nicest on Android TV and Firestick if you want a proper guide. IPTV Smarters Pro is the simplest cross-platform option and is what we recommend to most people. On a computer, VLC will play the list without any extra software.

That is what the connection count on each plan means. One connection is one stream at a time; five connections means five people can watch different channels simultaneously. You can install the app on as many devices as you like — the limit is on concurrent viewing, not installs.

Usually the connection rather than the stream. Try a wired connection instead of Wi-Fi, close anything else downloading in the background, and lower the quality setting in your player to test. If it only happens on one channel, tell us which one and we will look at that feed.

Live chat on any page of this site, or email help@iptvsubscription.tv. Both are staffed around the clock. Mentioning your device and what you were doing when it went wrong will usually get it solved in one reply.

You can, and the service works normally through one. It is worth knowing that a VPN adds a hop and can reduce throughput, so if you are close to the speed you need for 4K you may see a difference. It is your choice, not a requirement on our side.

Yes. A full electronic programme guide is included on every plan at no extra cost, showing what is on now and what is coming up on each channel. How it looks depends on the player app — TiviMate presents it best.